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Terms & Conditions

UPDATED OCTOBER 2022

1. Quotations

  1. Estimates for website development, design, consultations and printing are free on request. More accurate quotations can be provided further to a complete brief.

2. Commissioning Work

1. A written order is required for each job before any work can commence (e-mail or hard copy). 
2. We require new clients to pay a one-off £250 deposit before work can commence.

3. Work Hours

  1. Our work hours are Monday to Friday 9 am – 5.30 pm GMT
  2. Unless you have a support or web maintenance contract we do not work outside of these hours, which includes responding to emails, etc.
  3. If there are unusual circumstances, or any specifically requested task outside of our usual office hours it will be charged at double time
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4. Project Scheduling

When we commence a project we will ask about the intended scheduling and agree on a deadline with the client for completion of the project.

  1. In the unlikely event that despite having all the assets and content to complete the job we miss the deadline, we will offer the client a 10% discount on the total project cost.
  2.  If however, the client fails to supply all the required content, or does not supply it in a timely manner which will reasonably allow us enough time to complete the project by the agreed time, there will be a penalty charge of 5% of the project total cost, per week, added to the total cost of the project.  
  3. We host web projects on our staging servers whilst in development. Longer projects, or stalled projects which are in excess of 3 months will incur server costs, billed on a monthly basis until the project has finished
  4. If a project’s progress has stalled due to waiting on direction or materials from the client for more than 3 months, the project may be put on an indefinite hold and/or the project delivered in its current state.

5. Charges

    1. Time is charged @ £85/hr (plus VAT at the current rate where applicable), unless otherwise agreed

2. Websites

Each website is charged on an individual basis based on the type of site and content. Free estimates are available. Charges commence at £1600 and increase from there, dependent on individual requirements.

An small, average responsive/CMS brochure site costs from £1600 – £2,500. Directory, e-commerce or specialist sites requiring users log-in, etc can cost substantially more based on several factors including number of products on the site or how much of custom coding is required.

When a website has been finished and signed off, clients have the option to choose to have us host their site as well as an ongoing maintenance contract with us or to host, admin, and maintain their site themselves.  Larger more complex sites may require a custom quote for ongoing maintenance.

All supportive work is charged as extra, please see below.*

Charges include:

  • Briefing time and a reasonable amount of admin, design and development time
  • Set up of an online staging area where you can view the site as it progresses. We allow for a max of 3 months development time unless otherwise agreed, such as for very large projects. Anything requiring more server time than that will be charged monthly at our usual basic web hosting rate.
  • A reasonable amount of changes and corrections during the build time
  • Help setting up web hosting accounts and emails if required.
  • Help with Google keywords, tracking code, sitemap submission to Google
  • Indexing and submission to other search engines.
  • Assumed usage of supplied high-quality images and final proofed text, both supplied digitally.
  • Coded to current web standards (but we obviously cannot ensure that the site retains this standard if it is maintained elsewhere)
  • GDPR

* Separate Charges: Any other required services or design work such as:

  • Creation of any company branding (ie logos)
  • Writing / editing finished copy or starter copy (text which is written as a general guideline to intended textual content but requires further improvement for use as final copy).
  • Any images (or animations) which may need to be created, sourced, or manipulated in Adobe Photoshop (or other specialist software). Most images take around .25hr (£16.25) to be retouched, sharpened, brightened, etc. Montaged images / web animations take longer, and the cost is dependent on various factors including time required, how many images are used, and the final size.
  • Photography or sourcing Stock Library images.
  • Scanning photographs or images
  • Training in how to edit website pages

3. Printed Material

Design, Artwork and Consultancy time is charged on quoted based on our hourly rate. 
Unless otherwise agreed the minimum charge per job is £42.50 (.5hr work).

Discounts can be negotiated for bulk or ongoing work, please ask for details.

6. Proofing and Signing Off

  1. Final proofreading/authors corrections are the responsibility of the client, KC Graphics holds NO responsibility for the final content and wording.
  2. We require a final sign-off in writing (e-mail or hard copy) before any job can be sent to print or uploaded live to the web.

7. Email or Live Online Support

  1. All work-related communications (emails, telephone, Skype or Zoom calls)  will be charged by time as administration costs if you are not on a ore agreed support package.

8. Privacy

  1. Please see our Privay Policy for full details.

9. Payment

  1. Full payment is due on invoice or within 14 days. After 14 days a late fee of 10% will apply and will be either added to the unpaid invoiced or invoiced separately. 
  2. If projects are ongoing for longer than 2 weeks, partial invoices will be issued every two weeks.
  3. Payment can be made by any of the following methods:
  • BANK TRANSFER
  • PAYPAL (with 2% surcharge)
  • CREDIT CARD though Stripe (with  2% surcharge)
  • WIRE TRANSFER
  • CHEQUES – If paying by cheque, please pay PROMPTLY to allow for cheque clearing times.

NB. All final press-ready pdf artwork is the property of the client and, on full payment, is available digitally. Files used to create the final document are property of KCG. Final artwork is archived for a period of 1 year and can be requested at any point. Retrieving artwork from archives will incur a search fee of £65.00.

Privacy Policy

UPDATED AUGUST 2018

EU GDPR

GDPR (European Union General Data Protection Regulations)
The GDPR is designed to help individuals control their personal data, or data which can be used to identify them directly, or indirectly.

Online identifiers include; name, user ID, location data, IP address, and cookies. The regulations also cover information specific to the physical, physiological, genetic, mental, economic, cultural or social identity of an individual.

Who does the GDPR apply to?
Data subjects, being all visitors and users of this website who are members of the European Union, who submit any personal data via KC Graphics Ltd who is the data processor and data controller.

Privacy Policy

This privacy policy sets out how we use and protect information that you give may provide when you use this website. KC Graphics Ltd is the company that collects any personal data submitted through kcgraphics.co.uk.

We are committed to ensuring that your privacy is protected. Should we ask you to provide personal information through which you can be identified, you can be assured that it will only be used in accordance with this privacy statement and to help us fulfill your project requirements.

From time to time we may update this policy and subsequently the details on this page. Please check this page periodically to ensure that you are happy with any changes. This policy is effective from 25th May, 2018.

What We Collect
Personal information is any data that can be used to identify or contact a single person. If you visit a website, your IP address will be saved through the use of Cookies (find out more about cookies below).

If you opted-in to our mailing list, you may receive occasional emails on important updates or service information. You have the right to opt-out or and have any personal details removed at any time, please email Karen Cooper: karen @ kcgraphics.co.uk

What We Do With The Information We Collect
The personal information we collect could include your name, business name, address details, email, telephone numbers, or information pertaining to design or website projects. You may also at times be asked to leave a message about your enquiry or project brief. This information is saved until the enquiry is dealt with and then archived. We retain your contact details and information in the emails you have sent, but you can request to have your personal details deleted at any time.

We DO NOT share, lease, or distribute this personal information with any other parties.

Data Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

  • Data is stored on a secure cloud-based server or on a secure, password-protected computer with limited user access.
  • Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk.
  • We have procedures and security features in place to keep your data secure once we receive it, but nothing is 100% secure.
  • KC Graphics Ltd will NEVER pass on your personal data to third parties without first getting your explicit consent.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously opted-in to a mailing list or provided other information, you can find out what information we hold, and ask us to remove or not to use any of it, by writing to us, or emailing us at karen @ kcgraphics.co.uk

We will not sell, distribute, or lease your personal information to third parties unless we have your express permission, or are required by law to do so. We may use your personal information to send you relevant information about the services we offer or the information you need as part of the services we offer. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Google Analytics

User and Event Data Retention
We use Google Analytics to find out what content works best for our users. User-level and event-level data associated with Google Analytics cookies is retained for 14 months and then automatically deleted.

IP Anonymization
We have implemented IP Anonymization, simply put, the last three digits of your IP address are set to zeros in memory shortly after being sent to the Analytics Collection Network. The full IP address is never written retained, or written to disk.

Analytics chart

Cookies

This site also uses Cookies, find out more or manage them here.